We respect your privacy, and appreciate your willingness to trust and share your information with us.
1.General
1.1 Our privacy policy covers the information that we may collect about you when you visit or interact with us, including but not limited to our website. We may collect, hold, use and share your personal information in order to provide services to you and to provide you with information about products and services that may be of interest to you.
2.Interpretation
2.1 In this Privacy Policy:
- we, us, our and Sinclair Creative Agency means Sinclair Creative Agency Limited
- you or your means user / visitor of our website and / or purchaser of products and / or services from us.
- product and / or service means any work commissioned and provided by us to you
- website means our website at www.sinclaircreative.agency
- personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
- data protection legislation means the New Zealand Privacy Act 2020 on Protection of Personal Information.
3.This Privacy Policy has been prepared to help you understand:
3.1The information we collect about you
- when we use your personal information and the legal grounds that we rely on to do so
- our use of cookies
- how and why we use your information
- how and where we share information we collect
- how long we keep information
- how you can access your personal information, contact us and make complaints
- our data retention and security policies
- changes to this privacy policy
You should read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If You have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out in section 11.
If you do not agree with the terms of this privacy policy, you should not access or use our website or services. Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that information when requested, We may not be able to perform the contract or to provide our services. In this case, we may have to stop providing a Service.
4.Information we collect
4.1 When you use our website or interact with us we may collect personal information about you. This personal information may include but is not limited to your name and contact details, device information (such as operating system version), location information, log information (such as IP address) and information that you provide to us.
4.2 We may collect and store information (including personal information) locally on your device, using your browser and application data caches, in software (such as client relationship management software), in the cloud, in offline backups and in hard copy.
5.Cookies
Like most companies, we use “cookie” technology on our website for purposes such as Google Analytics. A “cookie” is stored on your computer by your browser. When You visit Our Website, a cookie tells us whether you’ve visited the website before or if you are a new visitor. The cookie doesn’t obtain any personal information about you or provide us with any way to contact you, and the cookie doesn’t extract any information from your computer. The cookie we use helps us identify the relevant website features in which visitors like you have the greatest interest in, so that we can improve the user experience of our website.
We also use cookie’s to collect anonymous data from and about users of our website, including for digital advertising purposes, for example, in respect of remarketing activities which also employ user tagging technology such as Google AdWords. The data collected is encrypted and does not include any personally identifiable information.
If you do not wish to receive cookies, you change your browser’s settings to not accept cookies.
6.External Links
We may have external links on our website that link to other websites. We make no representations or warranties as to the privacy practices of any site operated by a third party, and are not responsible for the privacy policies or security of such other sites.
7.Security
We care about protecting the security of your personal information, and we have implemented security procedures to protect the personal information which you provide to us via our website, including storing information on our restricted access server, regularly updating our website and restricting access to information to staff that have a direct and legitimate need to access it. However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy.
8.For what purposes do we collect, hold, use & disclose your personal information
We use Your personal information to:
- contact you about your enquiry;
- market products and services which may be of interest to you, where you have opted in to us doing so;
- respond to any issues you raise with us regarding any of our services;
- analyse and improve our services; and
- to facilitate our internal business operations, including fulfilment of any legal requirements.
We will take reasonable steps in the circumstances to check that the personal information we collect, use or disclose is accurate, complete, relevant, not misleading and up to date. Phone numbers and email addresses – so that we can contact you.
9.What happens if we cannot collect your information
You are not required to provide us with your personal information however if you do not provide us with your personal information, some or all of the following may happen:
- we may not be able to provide our services to you or enter into a contract with you, either to the same standard or at all;
- we may not be able to provide you with information about services that you may want, including information about special promotions; or
- we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.
10.When do we disclose your information
- we will never sell, rent or trade your personal information.
- we may share your personal information with third parties if doing so is for or directly related to the purposes for which you have provided the information to us, where required or permitted by law or where you give us your permission to do so.
10.1We may share your information with:
- any parties necessary to provide the services which you purchase from us;
- any parties necessary to provide you with access to our website and external IT service providers to assist in ensuring the security of our computer network is maintained;
- your authorised representatives or your legal advisers (when requested by you to do so);
- credit reporting bodies or fraud checking agencies;
- our professional advisers, including our accountants, auditors and lawyers;
- government and regulatory authorities and other organisations, as required or authorised by law; and
- with our marketing partners.
11.Access, correction & complaints
You are entitled to request access to your personal information that we hold and, if necessary, to request correction of that information. If you wish to access your personal information that we hold please contact our Privacy Officer, at : hello@sinclaircreative.agency or call +6421 040 7079.
If you want to contact us, including to make a complaint about how we use your personal information, please contact our Data Privacy Manager in the following ways using the following details:
email : hello@sinclaircreative.agency
phone : +6421 040 7079
If you are in New Zealand, you can also make complaints directly to the Office of the New Zealand Privacy Commissioner:
email : investigations@privacy.org.nz
web : privacy.org.nz
phone : 04 474 7590 or 09 302 8680